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Frequently Asked Questions for Live Webinars


Questions? We have answers. See below to get the details you may be missing. 

 

REGISTRATION PROCESS

 

I received an error message when trying to register. What happened?

One of the most common errors you may encounter while registering is due to the incorrect billing address being entered under “Billing Information.” The address you enter under “Billing Information” must match the credit card billing info. 

 

I didn’t receive a receipt. How can I obtain a copy of the receipt?

Check your spam/junk folder and look for a receipt from info@salestaxinstitute.com. If it is not located in there, you can request a copy by emailing us at webinars@salestaxinstitute.com

 

Can multiple people attend the webinar?

Each registration is unique and entitles the registrant to one login.  If you have multiple people that are listening watching together, that is acceptable and encouraged. If, however, you want separate logins for people in different offices or for individuals to dial in separately, you will need to register each of these individuals.  If multiple people login with the same link all will be disconnected or if we have a credit card we will charge for each additional person that does not have a registration on file.

 

WEBINAR PROCESS

 

When will I receive my log in information? 

It’s automated so you should receive it a few minutes after your purchase. The log in information you will receive comes from Diane L. Yetter on behalf of GoToWebinar via customercare@gotowebinar.com

 

When will I receive the PDF materials to follow during the webinar?

PDF materials will be emailed to you at 3pm EST the day before the webinar from Webinars@salestaxinstitute.com

 

When can I expect to receive my CPE credits?

One hour after the webinar you will receive a link to complete a survey from webinars@salestaxinstitute.com. Complete the survey and be sure to include the three secret words that we give you during the webinar, and we will email your Certificate of Completion to you one week after the webinar. If there are polling questions during the webinar, you will need to participate in the polling questions and fill out the survey. 

 

WEBINAR TROUBLESHOOTING

 

It’s the day of the webinar and I’m trying to log into the webinar but keep getting an error message. What can I do?

If you log into GoToWebinar too early before the moderator opens the webinar, you may get an error message. Wait until 15 minutes before the webinar to use the link you’ve been emailed to log into GoToWebinar. If you log in any earlier, you will have to log out and log back in before the webinar begins. 

 

I have logged in 10 minutes before the webinar and can’t get into GoToWebinar.  I keep receiving an error from GoToWebinar to please hold while we connect you. 

Open a different browser on your computer (for example, if you are having difficulty logging in with Internet Explorer, try using Mozilla Firefox or Google Chrome) and try to login using the link you were emailed.  If that doesn’t work, make sure the computer you are using has been in GoToWebinar before. If it was used before, there’s a good chance you may need to upgrade your operating system. For Windows, use http://windows.microsoft.com/en-us/windows7/help/upgrading-from-windows-xp-to-windows-7#T1=tab01 and for Mac use http://www.apple.com/osx/how-to-upgrade/

You may need to check your system’s capability automatically: http://support.citrixonline.com/en_US/webinar/all_files/G2W010003

You can also visit GoToWebinar’s FAQs page to help troubleshoot or to test your system in advance of the webinar date: https://support.citrixonline.com/en_US/meeting/knowledge_articles/000262214

 

I can see the webinar but I can’t hear anything.

Audio is available either through your computer using the speakers or via call in.  If you are using the computer speakers, make sure your speakers aren’t muted and that your volume is at a comfortable level.  If this isn’t working, try changing to telephone audio and calling in.

 

MISCELLANEOUS QUESTIONS

 

Can you list more future webinar topics on your website? 

We announce our next three upcoming webinars on a quarterly basis throughout the year. If you’d like to be notified once new webinars are announced, you can join our mailing list

 

Three co-workers sat with me at my desk to participate in the webinar. Can all four of us get CPE credits when only one of us registered?

A survey link will be sent to the registrant one hour after the webinar. The registrant can forward that survey link onto the other co-workers who participated in the webinar. The survey must be completed (and the three secret words given during the webinar must be included) by webinar attendees wishing to receive CPE credits. If there are polling questions during the webinar, you will need to participate in the polling questions and fill out the survey.

Once the surveys are completed and submitted, certificates of completion will be emailed one week after the webinar.

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