Cancellation/Complaint Policy

Policies for all course types listed below.

 

Advanced Workshop 2022:

You may cancel your registration and receive a refund of course fees minus a cancellation fee up to 10 days before the event.  If you cancel 10 days or less before the event, your course fees will be credited to a future STI event held within the next year (minus any out-of-pocket costs we incur if you cancel 5 days out or less).

If substituting an attendee, there is no charge.

The following cancellation fees and deadlines shall apply:

  1. 30 days or more prior to the start of the event (March 25, 2022): $100 cancellation fee
  2. 30 to 10 days prior to the start of the event (March 25-April 15, 2022): $250 cancellation fee or have full amount of course fees credited to another class within the next year
  3. 10 to 5 days prior to the start of the event (April 15-April 20, 2022): no refund option, full amount of course fees credited to another class within the next year
  4. 5 days or less prior to the start of the event (April 20-April 24, 2022): no refund option, full amount of course fees credited to another class within the next year minus any out-of-pocket costs we incur

If for any reason the Sales Tax Institute cancels Advanced Workshop, its only liability to registered students is a refund of registration fees received. In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration. The Sales Tax Institute is not liable for any expenses incurred in relation to attendance of the course including non-refundable airfare.

In the event the Sales Tax Institute changes the Advanced Workshop to a virtual format, we will automatically transfer your registration unless you choose not to attend. If you do not want to attend the event in a virtual format, you can request a full refund. We will update all attendees at least 14 days in advance of a course if the plans for the course must change.

For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

Basics of Sales and Use Tax Course:

You may cancel your registration and receive a refund of course fees minus a cancellation fee up to 10 days before the event.  If you cancel 10 days or less before the event, your course fees will be credited to a future STI event held within the next year (minus any out-of-pocket costs we incur if you cancel 5 days out or less).

If substituting an attendee, there is no charge.

The following cancellation fees and deadlines shall apply:

  1. 30 days or more prior to the start of the event (May 27, 2022): $100 cancellation fee
  2. 30 to 10 days prior to the start of the event (May 27-June 17, 2022): $250 cancellation fee or have full amount of course fees credited to another class within the next year
  3. 10 to 5 days prior to the start of the event (June 17-June 22, 2022): no refund option, full amount of course fees credited to another class within the next year
  4. 5 days or less prior to the start of the event (June 22, 2022): no refund option, full amount of course fees credited to another class within the next year minus any out-of-pocket costs we incur

If for any reason the Sales Tax Institute cancels Basics of Sales and Use Tax, its only liability to registered students is a refund of registration fees received. In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration. The Sales Tax Institute is not liable for any expenses incurred in relation to attendance of the course including non-refundable airfare.

In the event the Sales Tax Institute changes Basics of Sales and Use Tax to a virtual format, we will automatically transfer your registration unless you choose not to attend. If you do not want to attend the event in a virtual format, you can request a full refund. We will update all attendees at least 14 days in advance of a course if the plans for the course must change.

For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

Live Webinars:

The Substitution/Cancellation Deadline is 1 week before the webinar date. If for any reason the Sales Tax Institute cancels a scheduled course, its only liability to registered students is a refund of registration fees received.  In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration.  If a student cancels before the deadline, there is no charge. If canceling after the deadline, there is no refund of registration fees. If substituting a course, there is no charge. For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

Sales Tax Jumpstart:

The Substitution/Cancellation Deadline is 1 week before the course start date. If for any reason the Sales Tax Institute cancels a scheduled course, its only liability to registered students is a refund of registration fees received.  In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration.  If a student cancels before the deadline, there is a $50 charge. If canceling after the deadline, there is no refund of registration fees. If substituting a course, there is no charge before deadline and a $25 charge after deadline. For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

All-Access Webinar Pass:

There are no refunds issued once the All-Access Webinar Pass has been purchased and the Pass has been started. The All-Access Webinar Pass can be transferred to another person. In the event the Sales Tax Institute cancels a single webinar, a one-month extension will be granted to the All-Access subscription. If the Sales Tax Institute cancels monthly webinar delivery method, a pro rata refund for the remaining term will be provided.