Cancellation/Complaint Policy

Live Courses:

The Substitution/Cancellation Deadline for the 2019 Advanced Sales and Use Tax Workshop is April 14, 2019.
The Substitution/Cancellation Deadline for the 2019 Basics of Sales and Use Tax course is June 4, 2019.
If for any reason the Sales Tax Institute cancels a scheduled course, its only liability to registered students is a refund of registration fees received. In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration.  The Sales Tax Institute is not liable for any expenses incurred in relation to attendance of the course including non-refundable airfare. If a student cancels before the deadline, there is a $50 charge. If canceling after the deadline, there is no refund of registration fees. If substituting an attendee, there is no charge before deadline and a $25 charge after deadline. For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

Webinars:

The Substitution/Cancellation Deadline is 1 week before the webinar date. If for any reason the Sales Tax Institute cancels a scheduled course, its only liability to registered students is a refund of registration fees received.  In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration.  If a student cancels before the deadline, there is no charge. If canceling after the deadline, there is no refund of registration fees. If substituting a course, there is no charge. For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

Sales Tax Jumpstart:

The Substitution/Cancellation Deadline is 1 week before the course start date. If for any reason the Sales Tax Institute cancels a scheduled course, its only liability to registered students is a refund of registration fees received.  In the event that the Sales Tax Institute cancels a scheduled course, students will be notified of the course cancellation at the email address which they provided at the time of registration.  If a student cancels before the deadline, there is a $50 charge. If canceling after the deadline, there is no refund of registration fees. If substituting a course, there is no charge before deadline and a $25 charge after deadline. For more information regarding administrative policies such as complaint and refund, please contact our offices at 312.701.1800.

All-Access Webinar Pass:

There are no refunds issued once the All-Access Webinar Pass has been purchased and the Pass has been started. The All-Access Webinar Pass can be transferred to another person.