Pennsylvania has activated a new online portal for taxpayers filing petitions related to certain actions the Department of Revenue takes against taxpayers, including refund requests and assessments. The Board of Appeals Online Petition Center portal is key initiative to improve efficiency and accessibility for Pennsylvania taxpayers. The new portal offers a “tracker” feature to show a petition’s post-submission status, which the Board of Appeals will update during the process, including when the appeal is assigned for hearing. In addition to the tracker, taxpayers can look forward to an improved, more intuitive interface, simpler terminology to guide taxpayers, improved security and accessibility features, and the options to pause, save, and return to petitions while in the process of filing. The online petition center will involve a transition to the Keystone Login account management system, so users will need to sign up for a new username and password to access this system.
Pennsylvania taxpayers who need to file appeals, refund requests, or other claims with the Pennsylvania Board of Appeals should begin using this portal immediately. The portal is linked here: https://www.eservices.revenue.pa.gov/FileAnAppeal/ and a video regarding setting up a Keystone Login, provided by the Pennsylvania Department of Revenue is here: https://youtu.be/6c6kUmUGCGI. (News Release: Shapiro Administration Launches New Online Petition Center for PA Taxpayers to File Appeals, Pennsylvania Department of Revenue, March 18, 2025)