Our Company Values: The Roots for Fostering a Relationship with You
At the Sales Tax Institute and YETTER Tax, we firmly believe that the essence of our purpose lies not only in what we offer but also in how we embody our core values in every interaction with you.
From the very foundation of our organization, we’ve been driven by a set of principles that guide our actions and shape our relationships. These values serve as our compass, steering us toward excellence and ensuring that every decision we make is aligned with our commitment to serving you better.
Each of our core values – Integrity, Expertise, Curiosity & Growth, Devotion, Well-Being, Respect & Kindness, and Being in Service – translates into an experience for our students and clients that goes beyond expectations. Let’s dive in!
Integrity
“We do the right thing no matter what.”
For us, integrity isn’t just a word; it’s a way of life. It guides our actions, shapes our decisions, and defines who we are as individuals and as an organization.
Integrity is about doing the right thing, even when no one is watching. It’s about honesty, transparency, and holding ourselves to the highest ethical standards, even in the face of adversity. It’s about building trust, fostering respect, and nurturing relationships based on mutual understanding and authenticity.
In a field directly related to the law, we are bound to come across ethical dilemmas. What is best for our client’s business vs. our business and what is most closely in accordance with the law? With decades of experience between our team members, we’ve encountered plenty of these tricky situations and learned how to handle them. In our Basics of Sales and Use Tax course, we include a session on ethics so that our students can kick off their sales tax career with that in mind.
In a world where trust is often hard to come by, integrity is the currency of credibility. By upholding the highest standards of integrity, we strive to earn and maintain your trust every step of the way.
Expertise
“Our clients and students are drawn to us and maintain a relationship with us because of what we know and how we help them apply it to their business.”
At the Sales Tax Institute, our foundation is built upon a bedrock of expertise. We understand that in today’s complex and dynamic business landscape, knowledge truly is power. That’s why we’ve invested countless hours honing our skills, staying ahead of the curve, and mastering our craft. We make sure that what we teach and advise our clients is current and cutting edge.
Expertise isn’t just about keeping up with the ever-changing sales tax world; it’s about knowing how to apply that knowledge effectively for companies like yours. We incorporate Q&A sessions in all of our training, from webinars to in person courses. Whether it means going 15 minutes overtime after a webinar to get all your questions answered or adding office hours sessions, we will help you apply the knowledge you’ve learned to your own situation. We know it’s about understanding the intricacies of unique industries, anticipating challenges before they arise, and providing solutions that are not just good but exceptional.
In a world inundated with options, expertise is a differentiator that sets us apart. It’s the peace of mind knowing that you’re in capable hands and the confidence that comes from working with professionals who truly understand their craft.
Curiosity & Growth
“We ask powerful questions and listen deeply to deliver innovative solutions and exceptional service. We create an environment that enables learning, mastery, and growth.”
We cultivate a culture that celebrates curiosity and embraces continuous learning to drive innovation and deliver exceptional service to our students and clients.
Curiosity represents our pursuit of knowledge, thirst for understanding, and willingness to question the status quo. Growth is the natural outcome of curiosity, the process of evolving, adapting, and becoming better versions of ourselves, both personally and professionally.
As advisors and educators, we practice what we preach. All employees participate in continued education. We ensure we’re up to date on the latest industry knowledge (whether that is sales tax, marketing, practice management or technology) and always share with our team. Additionally, we engage in team and culture building using the IEP Method and through our book club.
By embracing curiosity and committing to continuous growth, we empower ourselves to stay ahead of the curve and anticipate the needs of our students and clients. When you learn from us, you’re not just getting a class; you’re gaining access to a team of individuals who are dedicated to pushing the boundaries of what’s possible and delivering innovative solutions that drive results.
Devotion
“We are committed to those we serve and to each other.”
For us, devotion is going above and beyond and the willingness to extend a helping hand whenever it’s needed. Unfortunately, superficial connections are common these days, but our devotion stands as a beacon of authenticity. Our devotion is a guarantee of steadfast support, personalized attention, and an unwavering commitment to your success. We created the Sales Tax Nerd Community as an act of devotion to our most dedicated students. Seeing our students dedicate their time and energy to a field we are so passionate about is what makes our work worthwhile.
Our devotion is what sets us apart and drives us to continuously raise the bar. So, whether you’re embarking on a new venture, overcoming challenges, or simply seeking guidance, know that we will be there for you.
Well-Being
“Our success comes from the well-being of the team. We take responsibility for our minds, bodies, and souls so that we can care for others.”
We understand that true success isn’t just about achieving goals; it’s about nurturing the well-being of our team and our students alike. We recognize that when individuals thrive, so does the collective spirit of our organization.
Well-being isn’t merely a buzzword for us; it’s a fundamental pillar that informs every decision we make. In a company-wide Slack channel, we share daily tips about mental and physical health to encourage our personal well-being. We get together for weekly stretch breaks to ensure we’re implementing healthy habits. And in every staff meeting, we start by checking in on everyone’s emotional and physical health. We encourage our team to be true to their emotions and even understand that tears are okay! From fostering a supportive work environment to promoting a healthy work-life balance, we are committed to ensuring that our team members are empowered to prioritize their physical, mental, and emotional health.
In today’s fast-paced environment, prioritizing well-being isn’t just a luxury; it’s a necessity. As our students, clients and partners, you are aligning yourself with an organization that values your holistic well-being.
Respect & Kindness
“We treat everyone with respect, kindness, and compassion.”
Respect and kindness are essential ingredients in fostering meaningful connections and building a culture of empathy and understanding.
Respect and kindness are woven into the fabric of our organization, guiding every interaction and decision we make. They’re the foundation upon which we build trust, cultivate relationships, and create a supportive environment where everyone feels valued and appreciated.
We are not friends of divisiveness and incivility. Our community is one where everyone is treated with dignity, empathy, and respect. Our commitment to respect and kindness ensures that you feel seen, heard, and valued.
Being in Service
“We give generously of our time, expertise, and financial resources for the betterment of our world.”
We believe that true fulfillment comes not from what we achieve for ourselves, but from what we give back to others. 
Our entire team contributes to deciding which causes we support and when. Some are personal to one of us, some are chosen based on current events in the world. Whether it’s through volunteer work, charitable contributions, or acts of kindness, we believe that every action, no matter how small, has the power to create positive change.
Being in service is a reminder that we’re all interconnected and that together, we have the power to effect change. Our commitment to being in service ensures that your relationship with us extends beyond the classroom or “Zoom room,” leaving a positive impact that reverberates far beyond the confines of our interactions.
As we wrap up our exploration of our company values, we want to express our deepest gratitude for accompanying us on this journey. Our commitment to you is about fostering genuine connections (remember, tears are okay!) and creating valuable experiences.
Throughout this discussion, we’ve highlighted how each of our core values plays a pivotal role in shaping your interactions with us. We recognize that none of this would be possible without your trust and support. Your feedback, your loyalty, and your partnership drive us to continually raise the bar and strive for excellence in everything we do.
As we look ahead, we’re committed to upholding these values and further enriching your experience with us. Your satisfaction remains our top priority, and we pledge to continue listening, learning, and growing together with you.
So, on behalf of the entire team, thank you. We’re honored to serve you, and we can’t wait to continue this incredible adventure together.
The Sales Tax Institute and YETTER Tax Team